Hear how a huge company like T-Mobile manages their B2B voice of the customer program using surveys, NPS, and win/loss analysis. In this session Trenton Romph with Clozd interviews Lorna Brown, the B2B Customer Experience Manager at T-Mobile.
24 years in Telecom with Sprint and now T-Mobile focused in the B2B space. Areas of focus have been Sales Strategy, Marketing, Customer Retention and Customer Experience. Lorna has a Bachelor of Science in Health Administration and a MBA. She lives in Overland Park Kansas and frequently refers to it as the best kept secret for a place to live in America.